FIX PAPER JAM ERROR – HP ENVY100

1

If your printer is displaying the Paper Jam error message, switch off the printer and restart it after a while. Try printing a sample document.


2

If the issue persists, switch off the printer and disconnect all the wires from it. Open the access door and remove the jammed paper from the printer.


3

Press the two tabs on the paper path cover and open it. Remove the paper stuck on the paper path and duplexer paper path.

 


4

Close the paper path cover and the access door. Connect the power cord to the printer. Print a sample page to check if the printer works.

 


5

If the problem continues, open the access door. Wait for the carriage to move to the center. Plug out the power cord from the printer.

 


6

Check if there is any paper blocking the carriage. If you find any, remove it. Move the carriage to ensure that it can move freely.

 


7

Press the two tabs on the paper path cover and open it. Dampen a clean cloth and use it to clean the paper pick rollers. Allow the rollers to dry and close the access door.


8

Reset the product if the issue continues. Plug out the power cord from the printer while the printer is running. Wait for a while and plug it back.

 


9

If the issue persists, you need to service your printer. For more detailed troubleshooting techniques and steps, call the toll-free number.